Refund Policy

Kgwele Trading and Projects
Last Updated: 10 Oct 2025

At Kgwele Trading and Projects, we take pride in delivering high-quality architectural, design, and construction services. Due to the nature of our work—often customized and project-specific—we have established the following Refund Policy to ensure fairness and transparency for both our clients and our team.

1. Non-Refundable Deposits

All projects require an upfront deposit before work begins. This deposit secures your booking and covers initial project planning, consultation, and administrative costs.

Please note: All deposits are non-refundable, even in the event of project cancellation by the client.

2. Refunds for Services Already Rendered

Because many of our services (such as draughting, 3D modeling, design presentations, or site preparation) involve time, labor, and expertise, no refunds will be issued for:

Completed work
Work in progress that has already commenced
Services delivered up to the date of cancellation

We will, however, provide any completed files or materials that have been paid for up to that point.

3. Project Cancellation

If you wish to cancel your project after work has begun:

You must provide written notice via email.
You will be invoiced for all work completed to date, less any payments already made.
No further work will be done upon cancellation unless a new agreement is reached.

4. Changes and Revisions

We allow a reasonable number of revisions based on the project scope and your original agreement. Additional revisions or major changes that fall outside the initial brief may incur extra costs and are not subject to a refund.

5. Delays and Non-Delivery

In the unlikely event that Kgwele Trading and Projects is unable to complete a project due to unforeseen circumstances on our side (e.g. staff illness, technical failure, etc.) and no substantial work has been completed, a partial or full refund may be considered at our discretion.

6. Refunds for Construction Services

Construction and labor services are billed progressively or as agreed in your contract. Refunds will not be issued for:

Work already completed
Materials already purchased
Labor already provided

In case of disputes, we encourage open communication to resolve the matter fairly before considering further action.

7. Contact for Refund Requests

For all refund inquiries, please contact us:

📧 Email: info@kgweletrading.co.za
📞 Phone: 072-871-0874
📍 Address: 5837 Cryolite Street Ext 8 Ennerdale, Johannesburg, Gauteng, South Africa